Network partners typically hold shipments up to 7 days from the first delivery attempt. If there is inadequate supporting information to assist in re-deliveries, shipments will be returned to the destination country warehouse.
If your shipment is currently at the destination country's warehouse, this document will provide you with the essential information for your delivery that has returned to the destination country's warehouse.
You will learn the following:
Common reasons for missed deliveries
There are a variety of factors that may have contributed to the failed delivery attempts. The following are several common reasons:
Incorrect phone number
If the phone number provided for the delivery needs to be corrected, our last mile network partner may be unable to contact the consignee to arrange the delivery.
Incorrect address
If the address provided for the delivery needs to be corrected, our last mile network partner may be unable to locate the consignee.
Incomplete address
If the address provided for the delivery is not complete (e.g. missing a unit or apartment number), our last mile network partner may not be able to locate the consignee.
Consignee not present
If the consignee is absent at the delivery location at the time, our last mile network partner may not be able to complete the delivery.
Access not allowed
Suppose the delivery location requires special access, such as a gate code or security clearance. In that case, our last mile network partner may be unable to complete the delivery.
The last mile network partner will typically make two re-delivery attempts by default. Suppose the delivery remains incomplete after the third attempt, and the shipment has yet to be returned to the destination country warehouse. In that case, you may refer to our ‘Missed a Delivery’ guideline here.
What happens at the destination country warehouse
Our support team will reach out to you once we receive the shipment at the destination country warehouse via [email protected].
We will provide you information on why the delivery attempt has failed within 7 working days from the first delivery attempt.
Options for clients
Once your shipment has been returned to the destination country warehouse, there are several options to consider. These include:
Attempt a re-delivery
You may choose to re-deliver the shipment to the consignee. This new attempt has an additional cost as a new label will be generated to facilitate the re-delivery to the consignee. Upon your confirmation to proceed with this option, our network partner will proceed with the re-labelling process, and your shipment will be handed over to the chosen last mile network partner for delivery.
Destroy the shipment
There is also the option to destroy the shipment at the destination country. However, note that this option's cost depends on the customs agent at the destination country.
Return shipment to sender
Lastly, you can return the shipment to the sender in the country of origin. Additional freight charges may apply, and you might be expected to prepare additional documents if you’re shipping back to the country of origin. Note that any documentation is dependent on both the country of destination and origin regulations.
With any of the three options outlined above, additional storage charges will be applied and accumulated the longer the shipment remains at the destination country warehouse.