Support SLA Luwsjistik is committed to providing our clients with the best possible service and support. As part of this commitment, we offer a standard support SLA (Service Level Agreement) that outlines our service commitments and expectations.

Our standard support SLA includes the following commitments :

We aim to respond to all support requests within 24 hours of receiving them during regular business hours.

We aim to resolve all support requests as quickly and efficiently as possible. However, the resolution time may vary depending on the issue’s complexity, and we will keep clients informed of the progress and expected timeline.

Notes

We will prioritise any questions received outside our regular support hours on the next working day.