At Luwjistik, we recognise the importance of safeguarding your privacy and ensuring the security of your personal data.
Therefore, this article delves into the details of Luwjistik's Privacy Policy, outlining how we handle your data, the measures in place to protect it, and your rights under applicable laws.
1. Our Commitment to Your Privacy
1.1 Luwjistik (referred to as "Luwjistik", "we", "us", or "our") is owned and operated by Ally Logistics Integrators Pte. Ltd. (202119298H), an exempt private company limited by shares incorporated under the laws of Malaysia. We are dedicated to protecting the privacy and security of your personal data as defined in the Personal Data Protection Act 2010 of Malaysia (PDPA).
1.2 This privacy policy and notice ("Policy") explains how we collect, maintain, use, disclose, process, and safeguard your personal data, including any sensitive personal data, provided voluntarily or as required when you use our website at Luwjistik and Luwjistik.io (collectively, the "Platform"). This Policy also outlines your rights and how the applicable laws protect you.
1.3 This Policy supplements other notices and terms of use on the Platform, including our General User Terms of Use ("T&Cs"), and is not intended to override them.
2. Your Consent Is Important
2.1 Luwjistik values your privacy and will protect your personal data provided during your use of the Platform in compliance with Malaysian laws, particularly the PDPA.
2.2 Before using our services ("Platform Services" as defined in the T&Cs), please read this Policy in full to make informed decisions about how we handle your personal data.
2.3 We will only collect and use your personal data under applicable laws, this Policy, and any privacy terms in agreements you may enter with us.
2.4 This Policy details:
2.4.1 The types of personal data we collect and how we collect it
2.4.2 How we use your personal data
2.4.3 The parties to whom we disclose your personal data
2.4.3 Your rights regarding your personal data
2.4.4 The choices we offer, including how to access and update your personal data
2.5 By providing us with your personal data, using our Services, purchasing services on the Platform, or communicating with us, you consent to our collection, use, processing, and disclosure of your personal data as described in this Policy.
2.6 If you provide information on behalf of someone else, you represent that the individual has authorised you to:
2.6.1 Consent to the processing of their personal data on their behalf
2.6.2 Receive any privacy notices on their behalf
2.6.3 Consent to the transfer of their personal data abroad
2.7 Providing your personal data is voluntary, but failure to do so may prevent us from processing your data for the purposes outlined in this Policy and hinder our ability to provide our Services or accept payments.
2.8 For agents, clients, suppliers, service providers, network partners, or strategic partners of Luwjistik, providing personal data is required for account registration and service provision. Failure to provide such data may prevent us from engaging with you, processing orders, issuing payments, or providing refunds.
3. Information Collection and Use
3.1 To use our Services, place orders, register for a User Account, and handle inquiries, we may need to collect, record, hold, use, disclose, and store personal and financial information, including but not limited to:
3.1.1 Establishing personal identification and background
3.1.2 Establishing financial standing and creditworthiness (where required)
3.2 We may collect the following personal data from you:
3.2.1 Contact Information: Name, alias, email address, mailing address, phone number, delivery address, residential address
3.2.2 Personal Identification Information: Age, gender, nationality, date of birth, professional or job title, occupation, identity card number, passport number
3.2.3 User Account/Profile Information: Username, password, purchase history, interests, preferences, feedback, survey/contest responses, business information (for corporate users)
3.2.4 User-generated Content: Photos, videos, audio, messages, reviews, customer service information, feedback, testimonials
3.2.5 Payment/Financial Information: Bank account and payment details, shipping and billing information, transaction and purchase history
3.2.6 Device, Connection, and Usage Information: IP address, browser type and language, device type and operating system, usage data, diagnostic data
3.2.7 Transaction Information: Payment details, service order and purchase details
3.2.8 Marketing and Communications Information: Preferences for receiving marketing material and communications
3.3 The types of personal data set out under Clause 3.2 are not a definitive or exhaustive list of all the personal data that we will collect from you. Nonetheless, we will only collect your personally identifiable information where it is necessary to provide our Services to you and to accurately establish or verify the identities of individuals to a high degree of fidelity.
3.4 Information may be obtained from various sources, including:
3.4.1 Your relationship with us, for example, information provided by you in inquiry, when you sign up for a User Account with us, when using our Services, when you order or purchase any services on the Platform, when taking part in customer surveys, competitions, activities and promotions conducted on the Platform when you message or communicate with us by phone, email or other correspondence methods;
3.4.2 Your verbal and/or written communications with us and/or our authorised agents.
3.4.3 Any photos/videos collected by us and/or our authorised agents.
4. Purposes of Processing Your Personal Data
4.1 We use your personal data for various purposes, including:
4.2 For Platform users:
4.2.1 To generally provide you with our Services;
4.2.2 To perform our obligations in respect of any contract entered into with you, and for any legitimate business interests that we may have;
4.2.3 To administer your User Account;
4.2.4 To send bills, invoices and receipts;
4.2.5 To assess your order for any services;
4.2.6 To process your orders and to enable the relevant network partners to provide their services to you;
4.2.7 To process payments relating to any services that you have ordered;
4.2.8 To verify your financial standing through credit reference checks;
4.2.9 To manage and maintain your relationship with us, and to provide you with customer service and technical support;
4.2.10 To provide you with information on offers and promotions on the Platform that may be of interest to you, including personalised newsletters, marketing or promotional materials, special offers, and general information about other products, services, and events that we offer that are similar to those that you have previously purchased or enquired about (you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us);
4.2.11 To improve our services and to develop new products and/or services by analysing and researching how you use our Services;
4.2.12 To notify you about benefits and changes to the features of our Services and/or Platform;
4.2.13 To notify you of software updates that affect Services provided by us;
4.2.14 To process your participation in any offers, competitions, events, activities, contests, polls, surveys, or promotions, and to fulfil the delivery of any prizes to you;
4.2.15 Monitor, detect, and prevent fraud, spam, or malware on the Platform; and/or
4.2.16 To use Cookies (as defined in Clause 13.1) to enhance our processes, advertising, notifications, authentication, security and compliance, analytics and/or preference management.
4.3 For network partners:
4.3.1 To engage you as a network partner to provide services to clients;
4.3.2 To facilitate or enable any checks as may be required by us to engage you;
4.3.3 To process payments relating to any services you have provided;
4.3.4 To verify your financial standing through credit reference checks;
4.3.5 To provide personalised feedback to you, so that you can identify specific areas for improvement; and/or
4.3.6 To contact you concerning the provision of your services.
4.4 General purposes:
4.4.1 To respond to your inquiries, feedback, and complaints;
4.4.2 To improve the quality, efficiency, and utilisation of our Services;
4.4.3 To maintain, update, consolidate, and improve the accuracy of our database records;
4.4.4 To produce data, reports, and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual;
4.4.5 To conduct research for data analytical purposes including but not limited to data mining and analysis of your transaction with us;
4.4.6 To meet the disclosure requirements of any law binding on Luwjistik;
4.4.7 For audit, compliance, and risk management purposes;
4.4.8 To assess financial and insurance risks;
4.4.9 To transfer or assign our rights, interests, and obligations under any of your agreement(s) with us;
4.4.10 To protect or enforce our rights to recover any debt owing to us;
4.4.11 To maintain the safety and security of our Services;
4.4.12 For crime detection, prevention, and prosecution;
4.4.13 To detect, prevent, and address any technical issues that arise from our Services; and/or
4.4.14 For any other purpose that is required or permitted by any law, regulations and/or guidelines.
4.5 With your consent, we may use photos, images, and recordings for marketing, advertising, and publicity purposes. If you do not agree, you can withdraw your consent by contacting us.
4.6 Separate consent will be sought for purposes not listed in this Clause.
5. Disclosure of Your Personal Data
5.1 We may disclose your personal data to third parties as necessary to provide our Services, including:
5.1.1 Companies and/or organisations that act as our service providers, network partners, strategic partners and/or licensors.
5.1.2 Companies and/or organisations that assist us in providing value added services to you (where necessary).
5.1.3 Your advisers (including but not limited to accountants, valuers, adjustors, auditors, tax consultants, lawyers, bankers, financial advisers, or other professional advisers) which you authorise.
5.1.4 Any person notified by you as authorised to give instructions or to use the User Account or Services on your behalf.
5.1.5 Any rating agency, insurer insurance broker, or direct or indirect provider of credit protection.
5.1.6 Any financial institutions, and where applicable, e-wallet service providers, VISA International Services Association, MasterCard International Incorporated, and other card associations concerning any credit card and/or debit card issued to you.
5.1.7 Any person connected to the enforcement or preservation of any of our rights under your agreement(s) with us.
5.1.8 Any government departments/agencies and statutory authorities in connection with any investigations or inquiries.
5.1.9 Fraud and crime prevention agencies for the purposes of assessing the risk of crime, fraud and money laundering and this is a condition of us entering into any contract with you.
5.1.10 Our IT service providers who provide technical infrastructure services, software and development work, analyse how our Services are used, or provide customer service to you; and/or
5.1.11 Other parties in respect of whom you have given your express or implied consent.
5.2 Disclosure to third parties requires your authorization and is subject to the third party's privacy practices.
5.3 In case of future affiliates, we will require compliance with this Policy.
5.4 Personal data may be disclosed during mergers, acquisitions, joint ventures, debt financing, sales, insolvency, bankruptcy, or receivership.
5.5 Disclosures will comply with applicable laws and regulations.
6. Marketing and Promotional Communications
6.1 With your permission, we may contact you about services, promotions, special offers, events, or activities of interest.
6.2 We do not disclose your personal data to third parties for direct marketing purposes.
6.3 You can opt out of marketing communications by following unsubscribe instructions or contacting us.
6.4 While opting out of marketing communications is possible, user-related notifications and materials are essential for service provision and cannot be opted out of.
7. Situations for Data Disclosure
7.1 We treat your personal data as private and confidential, disclosing it only in specific situations:
7.1.1 Where you have permitted us to disclose your personal data under this Policy.
7.1.2 Where we are required or permitted to do so by law.
7.1.3 Where required or authorised by any order of court, tribunal, or authority, whether governmental or quasi-governmental with jurisdiction over Luwjistik.
7.1.4 Where we may transfer rights and obligations under this Policy; and/or
7.1.5 Where we are required to meet our obligations to any relevant regulatory authority.
8. Data Security
8.1 We take reasonable security measures to protect your personal data from unauthorised access, use, disclosure, copying, modification, and loss.
8.2 Personal data is stored on secure servers in Singapore, with measures to manage and protect its use and storage.
8.3 Personal data is retained only as long as necessary for its purpose and is destroyed or deleted when no longer needed.
9. Obligation to Provide Complete Personal Data
9.1 Providing personal data is necessary for processing orders and providing Services. Failure to provide it may prevent us from processing your order or providing Services.
9.2 You must ensure your personal data is accurate, complete, and up-to-date. Notify us of any changes promptly.
10. Rights to Access and Correct Personal Data
10.1 You have the right to access and correct your personal data by submitting a request. We will respond within 21 days, subject to a processing fee if applicable.
10.2 Access may be withheld in certain situations, such as the inability to confirm identity or confidentiality concerns. Reasons for denial will be provided.
10.3 Requests for data correction must be supported by relevant evidence to avoid fraud and inaccuracy.
11. Exercising Choices Regarding Personal Data
11.1 You may access, correct, update, or delete your personal data in your User Account or contact us to do so.
11.2 Contact us at [email protected] for assistance.
12. Transfer of Personal Data
12.1 We currently do not transfer your personal data outside of Singapore. If we do, your personal data may be transferred to, stored, used, and processed in a jurisdiction other than Singapore where Luwjistikās servers and/or service providers and partners may be located. We will also take all necessary steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA and following this Policy.
12.2 Your usage of our Services followed by your submission of such information represents your agreement to that transfer. You understand and consent to the transfer of your personal data out of Singapore as described herein, and such consent shall be deemed to remain valid until you have deactivated your account.
13. Cookies and Tracking
13.1 Luwjistik, its Affiliates, licensors, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called āflash cookiesā), advertising identifiers (including mobile identifiers such as Appleās IDFA or Googleās Advertising ID) and similar technology (āCookiesā) in connection with your use of the Platform to track the activity on our Platform and we hold certain Cookies information to track, analyse and improve our Services. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of our Services, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
13.2 Luwjistik may allow third parties to use Cookies on the Platform to collect the same type of information for the same purposes Luwjistik does for itself. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have any responsibility, access to, or control over the Cookies they use.
13.3 Additionally, we may share non-personally identifiable information from or about you with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
13.4 If you do not wish for your personal data to be collected via Cookies on the Platform, you may deactivate Cookies by adjusting your internet browser settings to disable, block, or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this information through your mobile device settings.
14. Links to Third-Party Websites
The Platform may contain links to third partiesā websites. If you click on a third-party link, you will be directed to that third partyās site. Please note that Luwjistik is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and Luwjistik shall not be responsible for the information processing practices or privacy policies of such sites. We strongly advise you to review the privacy policy of every site you visit.
15. Personal Data from Minors and Other Individuals
15.1 Our Service is not intended to extend to, nor do we knowingly collect personal information of, anyone under the age of eighteen (18). As a parent or legal guardian, you are under the obligation to not allow a minor (individuals under eighteen (18) years of age) under your care to submit personal data to Luwjistik in their capacity. If such personal data is provided to Luwjistik, you hereby consent to the processing of the minorās personal data and personally accept and agree to be bound by this Policy and take responsibility for his or her actions.
15.2 In some circumstances where you may have provided personal data relating to other individuals (such as your spouse, family members, friends, business partners, shareholders, or directors), in such circumstances you represent and warrant that you are authorised to provide their personal data to Luwjistik and you have obtained their consent for their personal data be processed and used in the manner as outlined in this Policy.
15.3 If we become aware that we have inadvertently collected personal data from anyone under the age of eighteen (18) without verification of parental consent, we will take steps to remove that information from our servers.
16. Enquiries or Complaints
Should you have any queries, concerns or complaints to this Policy or how we handle your personal data, kindly contact us at:
16.1.1 Email: [email protected]
17. Amendment and Language
17.1 Luwjistik shall have the right to modify, update, or amend the terms of this Policy at any time, and from time to time by placing the updated Policy on the Platform, which shall be effective immediately. By continuing to communicate with Luwjistik and/or continuing to use our Services following the modifications, updates or amendments to this Policy, you acknowledge that such actions shall signify your acceptance of such modifications, updates, or amendments.
17.2 In the event of any conflict between the English and other language versions of this Policy, the English version shall prevail to the extent of the conflict.