Luwjistik proudly introduces its Cash-On-Delivery (COD) service, bridging the gap between seamless transactions and secure deliveries across multiple countries. Therefore, this document provides information to learn more about it.
You will learn the following:
Understanding COD Service
A. What is COD Service?
At its core, the Cash-On-Delivery (COD) service refers to a payment method where customers pay for goods upon delivery rather than in advance. This service model enhances trust between buyers and sellers by ensuring that the payment is made only upon receipt.
B. Benefits of COD Service
Despite its challenges, COD service offers numerous advantages, including:
More comprehensive Market Access: Not all customers can access digital payment methods or hesitate to use them. COD service enables businesses to reach a broader customer base, including those who prefer or can only use cash for transactions.
Reduced Cart Abandonment: Offering COD as a payment option can significantly reduce cart abandonment rates. Customers who might otherwise abandon their carts due to payment insecurities or lack of suitable payment methods are likely to complete purchases.
Encourages Impulse Purchases: COD facilitates impulsive buying behaviour. Customers might be more inclined to purchase items immediately without worrying about upfront payments, boosting business sales.
C. Challenges of COD Service
While COD offers convenience and builds customer trust, it also presents challenges, such as:
Logistical Complexity: COD introduces complexities in logistics, requiring precise coordination between the seller, logistics provider, and buyer. Managing payments upon delivery necessitates streamlined operations to ensure smooth transactions.
Risk of Unsuccessful Deliveries: Failed deliveries due to various reasons, such as incorrect addresses, unavailability of the recipient, or refusal to accept the package, pose significant challenges. These instances result in additional costs and logistical intricacies for sellers and logistics partners.
Delayed Payments: The delay between product dispatch and receiving payments can impact business cash flow. In Luwjistik's case, the 14-day window for remittance is a challenge for businesses requiring immediate funds.
D. Understanding Luwjistik COD Service
As we steadily expand our horizons, Luwjistik currently supports COD services in Singapore, Brunei, and Indonesia, promising to extend our reach to more countries shortly.
Notes: More countries are coming. |
1. Payment Types of Luwjistik COD Service
Luwjistik's commitment to customer satisfaction extends to providing a range of payment options tailored to diverse customer preferences. Understanding that flexibility is key in ensuring smooth transactions, Luwjistik offers multiple payment types within its COD service:
Cash Payment Upon Delivery: This traditional method allows customers to pay the exact amount for their purchases in cash upon receiving the goods. It caters to individuals who prefer the simplicity and security of cash transactions.
Digital Payment Options: Luwjistik embraces digital payment methods, catering to customers who prefer non-cash transactions. It may include:
Card Payments: Enabling customers to pay using debit or credit cards upon delivery, providing a secure and convenient alternative to cash.
Mobile Wallets: Facilitating payments through popular mobile wallet platforms, allowing customers to complete smartphone transactions, enhancing convenience and speed.
Note: Not all the countries/partners are applicable for these digital payment options. |
2. How to Deal with the Unsuccessful Deliveries and Lost Shipments
Navigating the complexities of unsuccessful deliveries and lost shipments is an intrinsic part of any logistics service. Luwjistik recognises these challenges and has established a robust framework to tackle these scenarios efficiently, ensuring accountability, transparency, and resolution.
a) Unsuccessful Deliveries
Encountering unsuccessful deliveries can pose operational hurdles. Luwjistik has devised a comprehensive approach to address such situations effectively, offering three primary courses of action:
Return to Sender: In cases where delivery fails due to an incorrect address or recipient unavailability, Luwjistik facilitates the secure return of undelivered items to the sender. This option ensures a safe redirection of goods back to the originator.
Re-lable a New Consignee: Should the initial recipient be unavailable or unresponsive, Luwjistik can redirect the package to a new consignee upon request. This efficient redirection ensures that the intended goods reach a suitable recipient, minimising potential losses.
Disposal of the Shipment: When delivering the item becomes infeasible or impractical, Luwjistik provides a disposal option. However, it's crucial to note that this course of action incurs charges involving responsible handling and disposal processes.
b) Addressing Lost Shipments
Handling lost shipments demands a responsible and transparent approach. Luwjistik ensures a clear and accountable procedure to address such unfortunate occurrences:
Coverage and Responsibility: Luwjistik maintains transparency by clarifying that the item's value won't be covered if a shipment is lost and the decision is made to dispose of it. Nevertheless, the company undertakes responsible procedures to manage lost items within its capabilities, adhering to ethical practices.
Transparent Protocols: Maintaining transparency in managing lost shipments ensures stakeholders know the outcomes and procedures. It aligns with Luwjistik's commitment to clear communication and ethical business practices.
By establishing clear protocols and ethical practices in these challenging scenarios, Luwjistik upholds its promise of reliability and accountability.
How Luwjistik Helps
At Luwjistik, we prioritise the safety and security of your shipping payments above all else. That's why we're thrilled to introduce our Cash-On-Delivery (COD) service—a reliable solution ensuring your seamless transactions.
Here's how we do it:
Seamless Operation Arrangement
Luwjistik streamlines the COD process by managing collection operations between network partners. Clients must submit orders, leaving the operational intricacies to Luwjistik's expert team.
Comprehensive Dashboard Access
Providing clients with an intuitive dashboard, Luwjistik ensures transparency and control, allowing businesses to monitor their COD activities effortlessly.
Efficient Remittance Handling
Post-delivery, Luwjistik takes charge of remitting payments after a 14-day window. Handling currency exchanges and bank transfers, the team ensures hassle-free financial transactions for network partners.
Easy process for the COD
They just need to choose the COD option, fill in the COD price and its currency, and after they submit the order, our team will handle the rest.
To explore these strategic approaches further, visit our website at luwjistik.com or connect with us at [email protected]. Experience secure and efficient COD solutions with Luwjistik today.