If you have missed your delivery and want to reattempt it, this document provides you with the essential information if you are missing your delivery:
You will learn the following:
Common Reasons
There are a variety of factors that may contribute to a missed delivery. The following are several common reasons:
A. Wrong phone number
If the phone number provided for the delivery needs to be corrected, our last-mile Network Partner may be unable to contact the consignee to arrange the delivery.
B. Wrong address
If the address provided for the delivery needs to be corrected, our Last-Mile Network Partner may be unable to locate the consignee.
C. Incomplete address
If the address provided for the delivery is not complete (e.g. missing a unit or apartment number), our Last-Mile Network Partner may not be able to locate the consignee.
D. Consignee not present
If the consignee is absent at the delivery location at the time, our Last-Mile Network Partner may not be able to complete the delivery.
E. Access not allowed
Suppose the delivery location requires special access, such as a gate code or security clearance. In that case, our Last-Mile Network Partner may be unable to complete the delivery.
What happens next
Our last-mile Network Partner will typically make two redelivery attempts by default.
Options to expedite redelivery
When the delivery remains incomplete, there are various options to consider. Some of the most popular include:
A. Schedule redelivery
To schedule redelivery, you can contact our Last-Mile Network Partner when they have your delivery on the first attempt, or you can contact us through our LChat platform or contact our team support at [email protected].
B. Arrange for pickup
You can arrange for self-collection at Network Partner's warehouse. You may need to present identification and a tracking number to pick up your delivery.
C. Redirect the delivery
If you can not receive the delivery at the original delivery address, you can redirect it to a different address with charges. Please be informed that the delivery days will be affected for delivery to a new label with the new address.
Other contingencies
Should you find yourself waiting an unusually long time for your delivery, please refer to the steps outlined below:
1. Wait for a few days
Please wait for the redelivery attempts in a few days. Our network partner will automatically redeliver your delivery back to your doorstep with up to two shots as part of our services.
2. Contact the Luwjistik team
Please contact our support team if you haven't received the delivery for a few weeks at [email protected] for any questions or concerns regarding your tracking updates.
Alternatively, you can use our LChat, located on our Client Portal. Our team will connect you with a representative who can provide accurate and reliable information.