We are committed to delivering products that meet your expectations.
However, we understand that there may be occasions when you need to return an item. In such cases, we have you covered with our hassle-free return policy.
Below, we outline the steps you need to take to ensure a smooth return process, allowing you to shop with confidence.
Return Eligibility
You have 7 days from the delivery date to initiate a return request. To do so, you can either use the email sent to your registered address or contact the seller directly to start the return process.
Please ensure that items are returned in their original, undamaged condition. Any damage or alterations might impact the eligibility for a return. Therefore, it’s important for you to maintain the product’s condition until a return decision is finalised.
Return Process
To do the return process, you can follow the steps below:
Step 1: Initiate the return request from the registered email address.
Step 2: The seller approves the return request submitted by the customer.
Step 3: The seller arranges for a designated courier to pick up the returned item.
Note: The pickup is typically scheduled for the next business day after the return request approval. |
Step 4: The courier will make up to three attempts to collect the item.
Note: If the item is not handed over during these attempts, additional costs may be incurred for further arrangements. |
Step 5: After your request is approved, be sure to refer to the previous email notification where you'll find a message with a link to download the shipping label. Alternatively, the seller will provide you with a new shipping label and tracking number. These details are used to ensure a smooth and traceable return of the item to the seller's facility.
Return Approval
The seller has the right to approve or reject return requests. Sellers can assess the condition of returned items and make decisions based on their evaluation. While you can appeal these decisions, the final say is with the seller.
Return Notice
We value our customers’ satisfaction and strive to maintain a quality experience …... However, it’s important to note that if we notice an unusual pattern of return activity, including but not limited to returning a high proportion of ordered items, we may, at our sole and absolute discretion, take appropriate action, such as suspending or closing your account and any associated accounts or declining future orders.
If this has happened to you, and you think we've made a mistake, please contact our Customer Service Team and we'll be happy to review it with you.
If you have any questions or need further assistance, please kindly reach out to your seller.