If you are a client that encounters any issues using our portal, this guide is designed to assist you in using it. The guide contains essential information about our client portal, and it's worth noting that access to the portal is exclusive to subscribed clients.
In this document, you will learn:
The Toolbar Tabs of Luwjistik’s Client Portal
The toolbar tabs in Luwjistik's portal provide a comprehensive set of tools and features for both clients and network partners to manage their logistics operation efficiently, including:
Client Portal
The Client Portal is the gateway for Luwjistik's clients, providing tools and features to manage their logistics operations efficiently. This portal comprises the following primary tabs:
A. L-Freight
L-Freight is the order management page tailored for B2B (business-to-business) shipments. Clients can use this tab to initiate, track and manage their B2B shipments seamlessly. It streamlines the process, making it easy for clients to monitor the status of their B2B shipments.
B. L-Parcel
For clients dealing with B2C (business-to-consumer) shipments, L-Parcel is the ideal tool to initiate, track, and manage their B2C Shipments. This order management page allows clients to oversee their B2C shipments with ease. It simplifies B2C order management, ensuring a smooth flow of products to end consumers.
C. Marketplace
The Marketplace tab is a valuable resource where clients can select and connect with their preferred logistics partners worldwide. This page lets clients explore various logistics options and establish essential partnerships to enhance their supply chain operations.
D. More
The 'More' tab offers further functionality with four distinct sub-pages:
Insight: This page serves as a shipping performance dashboard, providing clients with vital insights into their logistics operations' efficiency and performance metrics.
L-Control: L-Control is a tool page that empowers clients to design their supply chain by utilising customisable shipping solutions tailored to their unique needs.
Bagging: Bagging simplifies the shipping process by enabling clients to generate shipping bag labels for easy shipping and tracking, ensuring that shipments reach their destinations seamlessly.
Manage OMS (Order Management System): This page helps you manage your customers. You can onboard your own customer, update their information, and even create a special branding experience for them, like custom labels and logos.
How to Interpret Your Action in Our Client Portal
In Luwjistik, work happens in Marketplace, L-Freight, L-Parcel, Insight, L-Control, Bagginig, and Manage OMS. Keep reading to learn more about how these features work.
A. Marketplace
In the Marketplace tab, you will see several actions, such as:
Action | What Happens |
Search button | The result of the exact network partner name you search for will appear. |
Filter by country | The result of the network partner that operates in the country chosen will appear. |
Choose types of services | You can pre-set the filter and multi-select the kind of services that you want to see in the search result. |
Featured network partner | You can connect with one of our preferred network partners to create your supply chain. |
View your connected partner | You can view the network partners that have approved your connection request. |
Click on a network partner | You can read the company brief information and view the network partner rating. |
Connect with the vendor button | You can connect with the vendor if you decide to include the vendor in your supply chain flow. |
Download rate sheet | You can see the rate the network partner offers with zero markups from Luwjistik. |
B. L-Freight
In the L-Freight tab, you will see several actions, such as:
Action | What Happens |
Upload orders | Upload your B2B orders using Luwjistik's standard format. |
Filter options | Customise your uploaded orders by applying criteria such as All, Created, In Progress, and Delivered to suit your needs. |
Order Code | Search for a specific order by inputting its unique order code. |
Created Date | Search for a specific order by inputting the date it was created. |
Origin | Search for a specific order by inputting the origin port of your shipment. |
Destination | Search for a specific order by inputting the destination port of your shipment. |
Incoterm | Search for a specific order by inputting the Incoterm of your shipment. |
+ Button | Collapse this button to view order details, including sender and consignee addresses, package information, and used Incoterms. |
Order details and Tracking | Track and view detailed information about your orders, including sender and consignee addresses, cargo readiness date, package details, used Incoterms, item details, and order status. |
View B2B Documents | Review the completion of your B2B shipping documents. |
Download label | After uploading your order details, download labels for your shipment. |
C. L-Parcel
In the L-Parcel tab, you will see several actions, such as:
Action | What Happens |
Upload orders | Upload your orders using Luwjistik's standard format. |
Filter button | You can customise your uploaded order by applying any criteria that suit your needs. |
Setting up your view setting | You can set up the requirements you want to display in your order details information. |
Exporting your orders | You can export your order data to an Excel file. Select any order ID that you want to export. |
Download label | After uploading your order details, you can download the labels for your parcels. |
View setting | You can view the order list per order list view or batch order view. |
D. Insight
In the Insight tab, you will see several actions, such as:
Action | What Happens |
Filter Box | Allows you to apply specific filters to refine the data displayed in the dashboard, making it easier to focus on relevant information. |
Reload | Refreshes the data in the Insight tab. |
Dashboard Actions | Provides various options to customise the dashboard. |
Order Count | Displays the total count of orders in the specified dataset. |
Total Weight | Shows the total of the weights of all orders in the dataset. |
Average Weight Per Order | Displays the average weight per order. |
Orders by Consignee Country | Group orders by the country of the consignee. |
Orders by Month | Group orders by the month of their creation. |
Orders by Date | Group orders by their creation date. |
Delivered Count | Shows the total count of orders that have been successfully delivered. |
Pending Count | Displays the count of orders that are still pending and have not been delivered. |
Ongoing Count | Indicates the number of orders that are currently in progress or being processed. |
Return Count | Provides insights into the number of orders that have been returned by customers. |
Failed Delivery Count | Shows the count of orders with failed delivery attempts. |
Delivery On-Time (%) | Displays the percentage of orders that were delivered on-time. |
On-Time Performance by Week | Visualises the on-time performance of orders on a weekly basis. |
On-Time Performance by Zone | Examines the on-time performance of orders by specific geographic zones or regions. |
Order Count by Zone | Breaks down the order count based on different geographic zones or regions. |
E. L-Control
In the L Control tab, you will see several actions, such as:
Action | What Happens |
Modular | Customise your supply chain through our modular service |
Smart Routing International (SRI) | Automates your supply chain through our SRI |
Region | Allows you to select a specific region for further actions. |
Clicking on any country-listed | Reveals a list of services offered in the selected country. |
Clicking on First Mile or Last Mile | Displays a list of zones available for the selected country. |
Click on the setup button for a specific area | Provides a list of network partners you've connected with, enabling you to set up your supply chain for the corresponding zone. |
Click on Customs | Shows a list of custom clearance partners for the specific port. |
No network partner is appearing?
It would help if you connected to your preferred network partner for the services and location of your operation at our marketplace menu. Once the status is associated, only you can set up your supply chain in L-Control.
F. Manage OMS
This tab aims for clients who are subscribed to our OMS Lite and here are the actions you will find during the setup process, including:
1. Manage Customers
Actions | What Happens |
Add Customer | You can add your new customer data here |
(+) Button | Expands Customer Service Information for editing and management |
Name | Client’s Customer’s name |
Account Code | A Numeric Identifier for Client's Customer |
Logo | Client's Customer Logo |
PIC Email | Client's Customer PIC Email |
2. Status Mapping
Actions | What Happens |
Filter Box | Allows you to apply service filters to refine the data displayed in the dashboard, making it easier to focus on relevant information. |
Code | Your original status code in Luwjistik |
Luwjistik Status | Your shipment’s status name in Luwjistik |
External Status | Your original status name |
External Status Toggle | The option to show your original status name in Luwjistik |
3. Label Logo Configuration
Actions | What Happens |
Top Label | Top label in order label |
First Mile Label | The First Mile label design will be used for your customer. |
Last Mile/Domestic Label | The Last Mile/Domestic label design will be used for your customer. |
Your Current Logo | Your logo that will be used on the shipping label. |
4. Order Code Configurations
Actions | What Happens |
Order Code Prefix | Standardised prefix to manage client’s customer order code |
Should you encounter any issues or have questions while using the portal, contact our dedicated support team at [email protected]. We are always ready to assist you.