In today's fast-paced world, efficient customer support is crucial for any business to thrive. Promptly addressing customer inquiries and concerns ensures a seamless customer experience. Understanding this need, Luwjistik has introduced a new "Get Help Chat" feature to provide immediate assistance during business hours and ensure that all inquiries are attended to promptly, even outside of operational hours. This article will delve into the details of what "Get Help Chat" is and how it can benefit customers seeking support from Luwjistik.
You will learn the following:
What is Get Help Chat?
"Get Help Chat" is a recently launched feature by Luwjistik that aims to streamline customer support and enhance communication efficiency. During active hours, customers can access live assistance through the "Get Help Chat" function on the Luwjistik website. This centralised tool can address any general questions, technical issues, or inquiries related to shipping and billing.
If a customer submits an inquiry outside the active hours, it will be treated as an email ticket. However, rest assured that our CS team will attend to these tickets promptly as soon as we return online. Customers are encouraged to provide their email addresses while submitting their inquiries to receive updates and notifications about their queries.
Get Help Chat Quick Guide.
For those seeking assistance through the "Get Help Chat" feature, here is a step-by-step guide on how to access and utilise it:
Visit the Luwjistik Portal: Start by visiting Luwjistik's website at https://v2.luwjistik.io/login.
Access Your Profile: In the merchant's portal, locate and access your profile.
Find the Profile Icon: Look for the profile icon. It is in the page's top right corner. Click on it to open a dropdown menu.
Select "Get Help Chat" Option: From the dropdown menu, choose the "Get Help Chat" option and click on it.
Open the Chat Box: Upon clicking "Get Help Chat," a chat box will appear on your screen.
Compose Your Message: Type your inquiry, message, or concerns in the chat box. Be specific and provide relevant details to help the CS team better understand your issue.
Send Your Message: After composing your message, click the "send message" button within the chat box to initiate the conversation with the Luwjistik CS team.
Benefits of "Get Help Chat"
Implementing the "Get Help Chat" feature has benefitted Luwjistik and its customers. Some of the key advantages include:
Time and Effort Savings: By centralising communication through the "Get Help Chat" chat function, customers can quickly reach out for support without navigating multiple channels or waiting for extended responses.
Escalation to Right Stakeholders: The "Get Help Chat" feature ensures that customer inquiries are directed to the appropriate stakeholders within the organisation, facilitating faster resolutions to complex issues.
Comprehensive Support: Whether customers have general questions or face technical difficulties, the "Get Help Chat" feature offers comprehensive support for all inquiries, making it a one-stop solution for customer assistance.
For more details, you can directly ask for help through our Get Help Chat, or you can send us an email at [email protected].