If you need help with the unfamiliar terms of the Luwjistik tracking system, this document offers solutions for your order tracking statuses.
You will learn the following:
Status Updates of Luwjistik Shipment Tracking Process
Tracking Statuses Definitions
Tracking statuses provides real-time information about the location and status of shipments. These statuses help you to plan, coordinate and execute your importing operations effectively.
Below is the list of the standard tracking statuses that we generally use on the platform:
First Mile (FM)
A. Pickup Requested
Once the Client has placed an order in our system, our FM Network Partner (NP) will initiate the pickup request information.
B. Pickup Scheduled
Our FM Network Partner has confirmed the pickup request, scheduled a pickup and will collect the shipment from the designated pickup location.
C. Picked Up at Origin
Our FM Network Partner has collected the shipment from the initial pickup location, typically from the shipper's/client's address.
D. On Delivery to Freight Forwarder
Our FM Network Partner is transporting the shipment from its point of origin to the freight forwarder's facility or warehouse, where our Network Partner will proceed with the shipment.
Freight Forwarder (FF)
A. Pending Export Customs Clearance
The CC agent is checking the shipment before clearing it to be exported.
B. Export Customs Cleared
The shipment has been authorised for export by the customs authorities and is ready for transport to the port of departure.
C. Received at Freight Forwarder Hub
The shipment has arrived at our FF Network Partner's warehouse, and the cross-boarding delivery will proceed.
D. Rejected by Export Customs
The shipment has been denied clearance by the customs authority at the port of origin. It could be due to various reasons, such as incomplete or incorrect documentation, restricted goods, or non-compliance with export regulations.
E. Rejected by Airline
The airline refuses the shipment. This rejection may occur for various reasons, such as incorrect packaging, improper labelling, incomplete documentation, or non-compliance with airline regulations.
F. In Flight
The shipment is in transit and has yet to reach its destination country. It is the shipment's movement from the point of origin to the destination country warehouse.
Customs Clearance (CC)
A. Pending Import Customs Clearance
The customs authorities review and verify the documentation and contents of the shipment to ensure compliance with all applicable regulations and laws.
B. Import Customs Cleared
The customs authority has approved the shipment to enter the country after completing the customs clearance process for importing goods.
C. Rejected by Import Customs
The customs authorities rejected the shipment import into the country because it failed to meet the necessary regulations and requirements. It can happen for various reasons, such as incomplete or incorrect documentation, restricted goods, or non-compliance with export regulations.
D. Import Customs on Hold
The customs clearance process for an imported shipment is currently suspended or delayed by customs authorities. It could be due to various reasons, such as missing or incomplete documentation, inspection requirements, or regulatory issues.
E. Parcels Confiscated
Customs authorities have seized or detained the shipment for various reasons, such as containing prohibited or restricted items, incorrect or incomplete documentation, or suspected illegal activity.
Last Mile (LM)
A. Received at Destination Warehouse
The shipment has arrived at our LM Network Partner's warehouse.
B. Out From Distribution Centre
The shipment has left the distribution centre and is coming to the final shipment destination or another hub.
C. On Delivery Process
Our LM NP is en route to make the shipment to the final consignee, typically a residential or commercial address.
D. In Transit
The shipment is in transit between the central hub and the other hub.
E. Shipment Delivered
Our LM Network Partner has successfully delivered the shipment.
F. Shipment Failed
When attempted by our LM Network Partner, the shipment fails to reach its final destination, typically the consignee's address. It can happen for various reasons, such as an incorrect or incomplete address, no one being available to receive the package or shipment restrictions in the area.
G. Returned to Destination Warehouse
Our LM Network Partner has returned the shipment to the warehouse. It can occur when the shipment attempt to the consignee's address is unsuccessful, or the consignee refuses the shipment. Our team will contact the Client on action to be taken next for the shipment.
How to Track My Shipment
Luwjistik provides two options for monitoring the progress of your shipment. You may either utilise the client portal or access the Luwjistik tracking page directly to track your shipment using the following methods:
A. Client Portal
Log in to your Luwjistik account via the client portal and navigate to the Orders tab in the menu bar.
Select the filter option and input your order ID into the designated "Order ID" filter function.
Click on the corresponding order ID to view the tracking update.
B. Tracking Page
Go to the Luwjistik Tracking website.
Click the "Track My Shipment" button and wait for the page to display the status of your shipment. Enter your tracking number into the provided field.
What To Do If You Are Unable to Track Your shipment
If you have yet to receive any updates on your shipment tracking system for an extended period, please follow the recommended steps outlined below:
1. Verify Your Shipment Tracking Number
Make sure you have the correct tracking number to track your shipment. Check the following sources for the number:
The confirmation email from Luwjistik (consignee only)
The order label
The order tab on our Portal (log into your account to access).
2. Wait for a Few Days
Give it a few days before checking on the status of your shipment, as our partner may be able to address many of the potential delays. Your package may even arrive during this time.
3. Contact the Luwjistik Team
If you have been waiting to receive updates on your tracking status for over a week, please get in touch with our support team at [email protected] for any questions or concerns regarding your tracking updates.
Alternatively, you can use our LChat, located on our Client Portal. Our team will connect you with a representative who can provide accurate and reliable information.