If you experience difficulties placing your B2C orders through our L-Parcel, this document contains the necessary information to help you resolve the issue.
You will learn the following:
Understanding Luwjistik L-Parcel
Luwjistik L-Parcel is a robust order management system designed to streamline the process of shipping B2C orders. Whether you are a business looking to fulfil customer orders or an individual customer placing an order, Luwjistik L-Parcel offers a seamless and efficient solution to manage the entire process.
What to Expect in Luwjistik L-Parcel
In L-Parcel, you can do the following:
Place Orders with Different Partners: You can place orders with different partners, suppliers, or vendors through a single platform within the L-Parcel system. This centralises the order management process and simplifies your interactions with multiple partners.
Detailed Tracking Updates: L-Parcel provides detailed tracking updates for each order. You can expect to receive information from the initial order submission all the way through to the completion of delivery.
Note: All the consignee and shipment information is located in L-Parcel. |
How to Create an Order
Below are a few actions you can follow to create your orders:
After choosing your logistics partner in the marketplace and setting up the L-Control, navigate to the L-Parcel toolbar to upload a B2C shipment order
You can read our guide on connecting to network partners here and setting up the L-Control here.
Click on the Upload Orders button to go to the upload interface.
3. Select the Domestic tab if all your orders are Domestic; the default is Cross-Border.
To submit your orders, please ensure they are in an Excel sheet format. You can use either the Cross-border sample file or the Domestic sample file. The name of the file is optional. If this is your first time uploading, you can access the sample Excel file by downloading it from the upload interface menu located at the bottom of the page.
Fill in your Excel file with the shipment information.
Drag your Excel file to the upload order box and click the upload button.
What format should I use to upload the file?
If this is your first time uploading an order, you can download our Excel file (Cross-border sample file; Domestic sample file) template at the bottom left of the Upload Orders page - the file's name does not matter.
The order submission must be submitted using this template as Luwjistik has set up our machine learning to understand the information based on the given template.
You can browse this module, Filling in Order Submission Template, to learn more about how to fill in the template.
Upload or drag and drop your ready Excel orders submission file on this page and click upload. If your upload is successful, a successful upload notification will appear.
Have you failed to upload your orders?
Please follow all the formats per our template to ensure a successful order upload.
Should you encounter any issues or have questions while using the portal, contact our dedicated support team at [email protected]. We are always ready to assist you.